Helpdesk

[pc] Fank x720

Mon, 28 Jan 2008 13:13:26 EST

Status: Closed

E-mail: frank@bard.edu

Phone: 720

She+is+hearing+a+hum+from+her+tower+and+she+just+called+back+to+say+she+tilted+her+system+and+then+back+again+and+the+hum+went+away.+So+must+have+been+a+cable+loose+on+the+fan.+all+fixed.+-PKB

This call was sent to: Vince,Joe,Rob

[mac] Berkowitz x7413

Wed, 17 Sep 2008 09:45:20 EST

Status: Open

E-mail: Berkowit@bard.edu

Phone: 7413

He+attempted+to+start+up+his+computer+this+morning+and+it+beeps+three+times%2C+the+fan+turns+on+at+a+really+high+speed%2C+but+nothing+appears+on+the+screen+and+the+power+light+is+lite.+He+said+that+he+has+had+this+iMac+for+about+three+years+now.+Is+this+anything+I+can+help+solve+over+the+phone%3F+-PKB

This call was sent to: Paul

[education/training] French x7085

Thu, 25 Sep 2008 15:21:34 EST

Status: Open

E-mail: Jofrench@bard.edu

Phone: 7085

Josephine+is+using+Version+8.0+of+adobe+acrobat+professional+on+her+Macintosh+and+would+like+to+know+if+there+is+anyone+on+campus+who+can+teacher+her+how+to+create+a+form+that+people+can+enter+information+into.+I%27m+not+sure+what+level+of+support+we+offer+as+far+as+that+program+is+concerned.+If+it+isn%27t+anything+we+can+help+her+do+in+house%2C+is+there+a+vendor+we+can+recommend+she+go+to+for+a+class%3F+-PKB

This call was sent to: Bill,Juliet

[pc] Murray x7438

Tue, 30 Sep 2008 14:55:13 EST

Status: Open

E-mail: murray@bard.edu

Phone: 7438

He+called+to+say+that+his+computer+has+been+locking+up+recently+and+he+would+like+someone+to+come+and+take+a+look+at+it.+His+service+tag+%23+is+45H9L51.+It+was+locked+up+when+he+called+me+and+I+asked+him+to+Control+alt+Del%2C+however+the+task+manager+never+came+up+and+when+he+presses+the+windows+button+on+the+keyboard+the+start+menu+never+came+up.+Mouse+locked+up+too.+A+reboot+does+fix+it+but+he+is+hoping+to+keep+it+from+happening+in+the+future.+-PKB

This call was sent to: Vince,Joe,Rob

[other] clockel x7832

Fri, 03 Oct 2008 12:39:39 EST

Status: Open

E-mail: clockel@bard.edu

Phone: 7832

She+would+like+to+have+a+laptop+reserved+and+brought+to+the+Red+Room+in+the+campus+center+on+Oct+8th+at+noon.+She+needs+it+as+a+back+up+for+the+Comparative+politics+candidate+who+will+be+giving+a+talk.+Can+you+call+her+to+let+her+know+if+we+can+do+this+or+not.+Thanks.-PKB%0D%0A

This call was sent to: Helpdesk,RaeAnn

[pc] Kalupahana x7328

Fri, 03 Oct 2008 16:03:46 EST

Status: Open

E-mail: kalupaha@bard.edu

Phone: 7328

She+would+like+to+have+her+computer+taken+and+cleaned+up.+She+said+that+it+has+been+running+slow+lately+and+at+times+halts+for+about+30+seconds+before+processing+her+requests.+Manishka+also+said+that+when+she+is+in+either+Word+or+Excel+and+tries+to+open+a+file+by+browsing+to+it%27s+respective+directory+the+program+will+randomly+freeze+and+she+has+to+crash+out.+-PKB

This call was sent to: Vince,Joe,Rob

[pc] Henderson x7874

Tue, 07 Oct 2008 16:22:44 EST

Status: Open

E-mail: henderso@bard.edu

Phone: 7874

Her+service+tag+%23+is+1F9LYF1+and+she+needs+have+her+device+drivers+upgraded%2Fdowngraded%2FIRQ+channels+switched+around.++She+has+been+receiving+random+blue+screens+recently+stating+that+%22DRIVER_IRQL_NOT_LESS_OR_EQUAL%22+or+%22MEMORY_MANAGMENT%22+I%27ve+done+a+quick+search+on+the+net+and+some+people+say+that+either+upgrading%2Fdowngrading+device+drivers+could+fix+this+or+to+try+changing+around+which+devices+are+associated+with+each+IRQ+channel.+-PKB

This call was sent to: Vince,Joe,Rob