1. How do I eject a disk on a Mac?
  2. My disk is stuck! How do I get it out?
  3. The Mac just froze! What do I do?
  4. Why can't I install my own programs on a lab Mac?
  5. Where can I save my files?
  6. How do I move a file from one Mac to another?
  7. How often do the Public Work Folders get erased?
  8. How often does Mac Transfer get erased?
  9. How do I arrange to have my file stored for longer than a week?
  10. Why won't my FireWire drive mount on the lab Macs?
  11. My computer doesn't work. Will Bard fix it?
  12. How do I dial into Bard?
  13. Why does every Zip drive spit my disk out the minute I insert it?
  14. Can I burn a CD in any of the labs?
  15. Can I make color prints in any of the labs?
  16. Is there anyone that can teach me how to use an application?
  17. The Mac says my disk is unreadable! What do I do?
  18. Why wont a PC recognize my disk?
  19. Can I scan images or transparencies in any of the labs?
1) How do I eject a disk on a Mac?

There are two ways to eject a removable disk on a Macintosh.

The first is to drag the removable disk's icon to the trash icon on the desktop (don't worry, this will NOT erase your disk).

The other way is to select the disk's icon on the desktop by clicking on it once.
Then hold down the Command key (the key with the apple logo on it) and type "y".
2) My disk is stuck! How do I get it out?

If your removable disk will not eject by using the above method, find the lab monitor and ask him/her to assist you.
If no lab monitor is available, contact the Help Desk (x7500) in the new Henderson Technology Lab.
3) The Mac just froze! What do I do?

If the Mac has frozen (i.e. neither the mouse or keyboard will respond) you can restart the machine using one of the following methods:

If you are working on a beige colored Mac, hold down the Command key (the key with the apple logo on it) and the Control key, and press the Start key (the key in the upper right hand corner with the triangle on it).
NOTE: THIS WILL CAUSE YOU TO LOOSE ANY UNSAVED CHANGES TO THE DOCUMENT/PROJECT YOU WERE WORKING ON!

If you are working on a blue and white colored Mac or a graphite (G4) Mac, press the restart button (the ont with the triangle on it) on the front of the Mac.
NOTE: THIS WILL CAUSE YOU TO LOOSE ANY UNSAVED CHANGES TO THE DOCUMENT/PROJECT YOU WERE WORKING ON!
4) Why can't I install my own programs on a lab Mac?

For security, management, and liability reasons, we cannot allow users to install their own programs on the lab Macintoshes.
The Macs have all been set up to deny this type of activity.
5) Where can I save my files?

Every lab Macintosh has a designated "Public Work Folder" where you can save your files/projects. The Public Work Folder has an icon on the desktop for easy access.
NOTE: The Public Work Folders are exactly that. ANYONE can save OR erase a file to/from them. Moreover, space restraints require that the Public Work Folders be cleaned out from time to time. Therefore you should NOT depend on the Public Work Folders for long-term storage.
6) How do I move a file from one Mac to another?

The simplest way to accomplish this is to save your file onto a removeable disk (such as a Zip or Floppy) and bring it to the desired location. However, before you do this, you should make sure the Mac you wish to transfer to has the same type of removeable disk drive (Some Macs only have floppy drives, some only have Zip drives, Some have both).

Another method would be to email the file to yourself as an attatchment, and download it on the desired Mac. Note: This will only work if the file is under 3 megabytes in size.

If you need to transfer a very large file (over 100 megabytes), there are two ways to accomplish this:

If you are moving files between Macs in the two Henderson labs ONLY, you can upload your files to "Mac transfer" and download them on the desired Mac.

If you need to move files to one of the other labs on campus you can burn your files to a CD (re-writeable is recomended) and bring them to the desired lab.
7) How often do the Public Work Folders get erased?

Most Public work folder are cleaned out on an "as needed" basis. When this occurs everything will be erased except for files timestamped the previous week.

The only exception is the Multimedia lab (HCRC Rm. 106).
The Public Work Folders in the multimedia lab are cleaned out in a WEEKLY basis on FRIDAYS. This is because of the larger files created in this lab, and the limited space in which to keep them. If you need to have a file stored for a longer period of time, you must make arrangements with Paul Collins (x7856) in the Henderson Computer Resources Center (Rm 301).
8) How often does Mac Transfer get erased?

There is no set schedule for erasure of Mac Transfer. Files are removed as deemed neccessary. Like the Public Work Folders, Mac Transfer can be erased by ANYONE. You should not depend on Mac Transfer for long-term storage.
9) How do I arrange to have my file stored for longer than a week?

Contact Paul Collins (x7856) in the Henderson Computer Resources Center (Rm 301).
10) Why won't my FireWire drive mount on the lab Macs?

This is most likely because your drive uses a specific driver that has not yet been installed in the labs.
Contact Paul Collins (x7856) in the Henderson Computer Resources Center (Rm 301) to make arrangements to have the driver installed.
11) My computer doesn't work. Will Bard fix it?

For various reasons Bard College cannot work on computers that are not owned by the college. If you need service on your personal Mac, we recommend you contact the following:

MacDiagnostics
105 Abeel St.
Kingston, NY
845-338-3378
12) How do I dial into Bard?
13) Why does every Zip drive spit my disk out the minute I insert it?

You are using a 250mb Zip which is not compatible with the older 100mb Zip drives in the labs.
14) Can I burn a CD in any of the labs?

Yes. There are two CD burners in the new Henderson Technology Lab and one in the Multimedia Lab (Rm. 106) in the Henderson Computer Resources Center.
15) Can I make color prints in any of the labs?

Color inkjet printing is available in the new Henderson Technology Lab for students who are taking John Pilson's Digital Photography class, or have recieved permission from an advisor for a special project.
A special password is required to gain access to the Macs with the color printers.
If you have permission to use the printers you can get the password from Paul Collins (x7856) in the Henderson Computer Resources Center (Rm 301).
16) Is there anyone that can teach me how to use an application?

Yes. If you need assistance with an application you can contact the following:

For video, audio, graphics, and multimedia applications, as well as general email management and network applications contact Paul Collins (x7856) in the Henderson Computer Resources Center (Rm 301).

For web design and HTML applications contact Jeremy Hall (x7575) in the Stevenson Library.

For word processing and spreadsheet applications such as MS Office contact Karen Homan (x7319) in the Henderson Computer Resources Center.

For database applications contact Jeff Gregory (x7500) at the Help Desk in the new Henderson Technology Lab.
17) The Mac says my disk is unreadable! What do I do?

Bring the disk to the Henderson Computer Resources Center and see either Paul Collins, Joe DeFranco, or Vince Winnig.
Most of the time the damage can be easily repaired, or the data can be retrieved from the disk.

Note: Sometimes the damage cannot be repaired, nor the data recovered!
ALWAYS KEEP MULTIPLE BACK-UPS OF YOUR WORK ON AT LEAST TWO DISKS!
18) Why won't a PC recognize my disk?

Although Macs can read PC formatted disks, PC's cannot read mac formatted disks.
If you need to use your disk on both Macs and PC's you must use a PC formatted disk.
19) Can I scan images or transparencies in any of the labs?

Yes. There are two flatbed scanners in the new Henderson Technology Lab for scanning flat art.

In the Multimedia lab there is one flatbed scanner, one combination flatbed/transparency scanner, and one 35mm slide/negative scanner.